Where do I get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in when you come to begin the repair process. We'll do the rest.
Are you open Saturday?
Yes, we are open 8:00 AM - 12:00 PM on Saturday, and 7:30 AM - 6:00 PM Monday through Friday.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely! With your signature for repair, we'll order your vehicle's parts at the time we write the estimate, and schedule a time for you to bring in your vehicle for repairs. If your vehicle is found unsafe to drive, we will help you arrange for a rental vehicle.
If my vehicle's frame is damaged, is it a total loss?
No. A vehicle is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most vehicles are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our Caroliner Frame Rack will repair any structural damage back to the original factory specifications.
Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made major investments in the finest paint system available and constantly upgrade it's technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my vehicle while it is in the Shop?
Yes. Just let us know what other work you would like done, so that we can make the necessary arrangements.
How long will the repairs to my vehicle take?
That depends on the amount of damage. With 24 hours of repair authorization, we will contact you with a promise of completion date.
Can I get a ride home when I drop off my vehicle?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently toward that goal. We provide both a pickup and delivery service.
How can I get a rental vehicle?
If you need a rental vehicle, we can help you make the necessary arrangements. Insurance companies will only pay for a rental if you have that option on your policy, or if you are the claimant. Check your policy and/or call the insurance company handling the claim.
How will I know when my vehicle is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call your adviser during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a Lifetime Warranty.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you should call your agent or claim handler.
To whom do I pay my deductible?
If you have a deductible, it will be your responsibility to pay that amount to Hi-Tech Auto Body of Skokie, when you pick up your vehicle.
What forms of payment do you accept?
We accept insurance & personal checks, Discover, American Express, Visa and Mastercard.
What are Betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by the insurance company.
Recommendations and Precautions in the first 30 days after Repairs.
Wash the vehicle by hand with cool water and a very mild car wash solution, using a soft cloth or sponge.
Always use clean, fresh water.
Wash your vehicle in the shade.
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not 'dry wipe' your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish can easily occur in the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.